Monday, September 26, 2011

What to Do when My Brother Printer Keeps Showing Low on Toner?

I think at least once in a life time, we all feel like smashing the printer and throwing it out of the window. Sometimes it’s the paper jam and sometimes it’s the printer recognition problem. Paper jam is understandable since we might be the one at fault who didn’t insert it right at the first place. As for the printer recognition, usually there is a chip that needs to be replaced inside the cartridge in order for the printer to function properly. But how about this, the printer keeps displaying low on toner while you’re almost certain it’s not empty at all? 
 

This post is here to help if you are having problems with your Brother printers. To fix Brother’s low on toner problem, we need to trick the printer to think that there is still some toner left, even though in fact THERE IS toner left in the cartridge.

But before getting into the technical part, try this simple method first:
  • Turn off the printer
  • Remove the cartridge from the printer
  • Shake the cartridge few times then insert it back to the machine
  • Restart the printer
    
Sometimes this can give you about couple more hundred pages before the “toner life end” message pops out again. For a more long term solution, give the below methods a try:

Resetting the Brother toner –
  • Open the front dorr compartment on the toner cartridge
  • Press the clear/back button
  • Press * when prompted with replace unit message
  • Press OK

Please note that this method only works for certain Brother printer types such as MFC7420, MFC8460, and MFC8860, etc. If the printer still acting stubborn and refuse to print out the paper, try the following method:

Taping the Brother toner –
  • Pull out the cartridge and look for a hole on the right side with a glass-like cover
  • Check the left side, sometimes there're two holes on each end instead of one
  • Turn off the printer
  • Cover the hole/s with a duct tape or just paint the regular tape with black sharpie
  • Insert the cartridge back to the printer
  • Restart the printer

What we are doing here with the tape is to block the ink level sensor, tricking the machine to think there are still inks left inside the toner.

We hope the above methods save some headaches of yours and can save you some money in the long run by extending the life of your cartridges. Remember these are temporary options and it’s always a good idea to stock up some toner/drum units when you’re about ¾ of the usage. Better safe than sorry, you definitely don’t want to find the printer stops working when you’re in the middle of printing something urgent. Feel free to drop us a message if you need help with other printer/toner questions. We’re here to help!

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